Help & FAQ

    • The first burn is the most important

      Burning a candle for the first time is very important. Let it burn for 2-3 hours. This will not only maximize the scent throw, but also help avoid “tunneling”—where the candle burns down the middle, leaving wax around the edges

    • Trim the wick for a cleaner burn

      Trimming the wick to 1/8 to 1/4” before burning helps ensure a smaller, safer flame and less soot. 

    • Reusing the glass tumbler is simple

      Once you’ve burned your candle, you can easily give the candleholder a second life by cleaning it out and removing the labels. For tips on cleaning, visit our reuse page.

    • How can I burn candles safely?

      Always trim wicks to 1/8" to 1/4" before each burn.

      Never leave candles unattended. Always burn within sight and on level, fire resistant surfaces.

      Never burn a candle on or near anything that can catch fire.

      Keep away from children and pets. Do not burn for longer than 4 hours.

      Don’t burn a candle all the way down. Stop burning a candle when there is 1/2" of wax left in the vessel.

    • Don't burn candles close together, keep at least 6" between burning candles
    • How strong are the scents?

      Our candles are designed to have a subtle scent and not overwhelm. To maximize scent “throw”, burn your candle for 3 hours each time—you’ll fill the room with fragrance and prevent “tunneling”, where the candle burns down instead of out.